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Frequently Asked Questions

  • Questions about purchasing from Aeris

    Can I track my Aeris delivery?
    Yes, tracking is possible. You will find tracking information on the shipping confirmation you received by email.
    Can the billing address differ from the delivery address?
    Yes, no problem. The billing and delivery addresses may differ.
    I would like to return an item. How does a return work at Aeris?
    How and when can I contact Aeris customer service?
    You can reach our customer service Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m. by phone at +49 (0) 89 900 506 11 or by email: info@aeris.de.
    Help, my delivery is damaged. What should I do?
    If your delivery is damaged, please contact our customer service. You can reach them Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m. by phone at +49 (0) 89 900 506 11 or by email: info@aeris.de.
    How long is the Aeris warranty?
    At Aeris, we offer you a significantly longer guarantee than the statutory warranty obligation requires: you have a full three-year guarantee on all Aeris products from the date of purchase. If there are complaints within this period, we will repair or replace the product after it has been returned and inspected free of charge - provided, of course, that there is no third-party fault. The guarantee applies to material and functional defects for all original parts of an original Aeris product and only when purchased directly from authorized Aeris dealers. You can find all authorized dealers directly here on our website using the dealer search or you can simply call us. Our customer service will be happy to help you. Tel.: +49(0)89 900 506 11.
    Can the goods be picked up from Aeris?
    No, we do not currently offer self-collection of orders.
    Can I also order from Aeris by phone?
    Unfortunately, ordering by phone is currently not possible. However, our customer service team will be happy to help you with any questions you may have about our products.
    Can I order from Aeris as a guest or do I have to create a customer account to purchase items?
    Yes, that's no problem. You can of course order from us as a guest. Registration is not necessary. Will I receive a confirmation when my transfer has arrived at Aeris? Yes, as soon as we receive your payment, you will receive a confirmation email from us. The order will then be checked internally and processed immediately. We will then contact you by email with further information.
    I want to pay with a credit card at Aeris, where is the security code?
    Payment by credit card is of course possible. You will find the three-digit security code next to the signature field on the back of the credit card.
    Why do I need a customer account with Aeris?
    A customer account is not absolutely necessary in order to order from us. However, an Aeris customer account offers you many advantages: As soon as you have created a customer account, all the data about your order will be stored there so that you can view and manage it at any time. If you order from us frequently, you will not have to re-enter your data (e.g. delivery address) every time you make a purchase; instead, it will be stored in your account.
    Is there a fee for the Aeris customer account?
    No, there are no costs for registering a customer account with Aeris.
    How can I register with Aeris?
    To register with us, proceed as follows: First, click on "My Account" and then on "Create Account". Now fill out all the fields on the form and click on "Create". Complete your registration by clicking on the confirmation link that you received by email. You can now log into "My Account" with your email address and your chosen password.
    How do I log in to “My Account”?
    To log in, simply click on "My Account", enter your login details in the form and click "Login". You are now logged in.
    I forgot my password for “My Account”! How can I log in again?
    Forgot your password? It happens sometimes, but it's no problem! You can request a new password via "My Account" and by clicking on "Forgot password". If you have also forgotten your email address, please contact our customer service. They will be happy to help you.
    Can I view my account, order and address details in the Aeris customer account?
    Yes, you can view all this information under My Account after registration.
    How can I delete my Aeris customer account?
    It's a shame that you want to delete your Aeris customer account. Maybe you'll change your mind. If not, please send us an email to info@aeris.de. We'll do the rest for you.
  • Questions and answers about the Aeris Swopper

    Where can I buy the Aeris Swopper?
    You can buy the Aeris Swopper directly here in our Aeris online shop. In our configurator you have the option of configuring your Aeris Swopper according to your personal wishes. Alternatively, you can also buy the Aeris Swopper from a specialist retailer near you.
    How do you sit correctly on the Aeris Swopper?
    For the correct sitting position, sit in the middle of the Aeris Swopper so that the suspension leg acts as an extension of your spine. Maintain your balance with your buttocks and both legs flat on the floor. The pelvis should be slightly higher than the knees so that an "open angle" is created between the hips and knees when sitting. This promotes blood circulation.

    Swing vigorously a few times to automatically straighten up. This frees up the diaphragm and encourages deep breathing. This means that the body and head are better supplied with oxygen and mental performance increases. When you turn to work with the Aeris Swopper, you can move the seat towards the desk by simply shifting your weight. This puts your body in a position where the spine can stand loosely and vertically above the slightly tilted pelvis. This keeps your back straight and you automatically assume the correct sitting position. The spring strut of the Aeris Swopper has taken on the forward curve that your spine has to make with conventional chairs and which leads to "hunched-over sitting".
    What is vertical swooping good for?
    Swopping strengthens the back muscles and promotes the nutrition of the intervertebral discs. In addition, there is no blood congestion in the legs and you feel fit and lively all day long. You automatically sit correctly on the Aeris Swopper and thus prevent back pain. Particularly practical: By sitting in 3D on the Aeris Swopper, you can do something for your health while you work - almost as a side effect.
    Can I sit on the Aeris Swopper all day without a backrest?
    Yes, sitting without a backrest is no problem. After all, you can also walk without a backrest. The Aeris Swopper is designed in such a way that people can do what they were actually designed for even when sitting: move.

    Whenever you move, you don't need a backrest. That's why you don't need a backrest when you're swopping. It's different on conventional chairs. There you need support because you're sitting rather still for long periods of time. However, your muscles aren't designed to hold something for hours, which is why tension and back pain are the almost inevitable result of this sitting position. However, by supporting yourself, you "disable" your muscles again. As with constant holding, they aren't challenged, they become weaker and are therefore less and less able to do what they are designed for: to keep people upright and the intervertebral discs in place.

    However, on the Aeris Swopper your back is always active and moving. This trains and strengthens the back muscles in particular. If you feel a pinch or sore muscles on the Aeris Swopper from time to time - especially during the adjustment phase - then take it as a good sign. Muscles that have been cold up until now may be waking up again. The best thing you can do then is to swing properly in all directions. This promotes blood circulation in the muscles, trains them and promotes the removal of the pinching toxins. Basically, exercise is the best remedy for back pain and other consequences of poor posture.
    The seat of the Aeris Swopper is too hard for me. Why is that?
    If you feel your ischial tuberosities, this is a sign that you have been sitting for too long without moving. Stand up briefly or move your pelvis in different directions. Experience shows that after a certain period of getting used to it, you will no longer feel your ischial tuberosities uncomfortable. In general, the ischial tuberosities are the bones intended by nature for sitting - but not for remaining in one and the same position for hours.

    The fact that you sometimes feel the ischial tuberosities more on the Aeris Swopper than on other seats is also due to the fact that the seat of the Aeris Swopper is curved upwards. And with good reason: the resulting pressure distribution on the ischial tuberosities automatically leads to the spine leaning slightly forwards in the lower area (technical term: lordosis). This corresponds to the natural shape of the spine when standing. Conventional seats, which often have a seat recess, have the opposite effect. The Aeris Swopper Air ensures particularly soft seating comfort. Thanks to a five-layer special upholstery with the particularly pressure-elastic 3DEA upholstery core, it offers extremely gentle, pressure and thermoregulated sitting.
    Which seat covers are available for the Aeris Swopper?
    We offer the Aeris Swopper in many attractive colors and functional cover materials. Check out all the covers for the Aeris Swopper in the configurator here. We are also happy to fulfill your very personal wishes for the seat cover - favorite fabric, company logo, CI color - just talk to us about it, we will be happy to make you an offer.
    Does the Aeris Swopper comply with DIN standards?
    Yes. The Aeris Swopper Work (with special spring strut, castors, backrest and backrest cover) explicitly complies with DIN EN 1335 for office chairs. The Aeris Swopper with backrest complies with the applicable European office standards PrEN 13761 (1999), EN 1022 (1996) and EN 1728 (2000). The Aeris Swopper also has the GS mark according to EN 1022 and EN 13671 for office visitor chairs.

    There are no specific DIN standards for the new type of sitting in motion like on the Aeris Swopper, so there is no official test procedure according to which the Aeris Swopper could be tested according to its specific properties. So far there are only DIN standards for rigid chairs, but these date from 1981 to 1989. The EU screen directive is also based on a DIN standard from 1989. The latest ergonomic findings and developments cannot be found in these standards - DIN and EN standards always lag a little behind the latest state of the art. However, the Aeris Swopper is ahead of its time as an innovative product (awarded the Federal Innovation Prize!). There is no world first where the standard was on the market first and then the product. However, it can often take years before the relevant standards are reformulated for technical innovations. However, the Occupational Safety and Health Act has also made provisions for such "intermediate periods", especially since the standards only represent a minimum requirement that the employer can exceed at any time.

    The following is therefore specified in point "3. Principle": "When taking occupational safety measures, the state of the art, occupational medicine and hygiene, as well as other proven occupational science findings must be taken into account." The fact that the "state of the art" (note: this means the latest technical developments) is expressly mentioned as a benchmark is intended to ensure that important developments in science, technology and medicine are applied to occupational safety as quickly as possible - precisely because technology is usually far ahead of DIN standards. For the employer, this means that he is obliged to apply the "state of the art" to protect his employees and that he does not have to wait until the corresponding standard for the new development has been created before introducing new developments. Every employer who uses the Aeris Swopper in the workplace is therefore at the cutting edge of technology and is doing more for the health of his employees than the outdated DIN standards prescribe. The Aeris Swopper can be used wherever the company wants to use it.
    Is the Aeris Swopper also available for teenagers?
    Yes, the Aeris Swopper is also available for young people. Because movement is at least as important for children and young people as it is for adults. Sitting still is poison for young backs! And also for mental development and concentration. That's why, in addition to the Aeris Swopper for beginners and primary school children, the Aeris Swoppster, there is also an Aeris Swopper for young people weighing around 35 kg and over: the Aeris Swopper with the Light suspension type. For healthy backs right from the start! The Aeris Swoppster/Swopper range offers the world's only, healthy 3D sitting with lots of movement and fun for all age groups from 4 years and for all weight classes up to around 120 kg.
    Is the Aeris Swopper also available with wheels?
    Yes, you can also get the Aeris Swopper with wheels. The Aeris Swopper with wheels is ideal for anyone who wants to switch to the healthiest sitting position in the world, but who has to cover short distances at long desks, for example. The Aeris Swopper with wheels gives you even more freedom of movement and mobility - for example at extended desks with multiple work surfaces or between the desk and PC. At the same time, it requires even more personal activity, as the seat must be slightly relieved in order to use the wheel function. Of course, all of the advantages of the Aeris Swopper in the fight against back pain and tension are fully retained. It is available in all Aeris Swopper colors; you can also retrofit a backrest.
    Can I retrofit the wheels on the Aeris Swopper?
    It is not possible to retrofit the castors to an Aeris Swopper with gliders, as the Aeris Swopper with gliders has a different foot ring than the Aeris Swopper with castors for technical reasons. It is therefore not possible to retrofit the castors. If you want castors instead of gliders on your Aeris Swopper, the foot ring must be replaced at our factory. To do this, please contact our customer service by phone.
    Can the Aeris Swopper also be used as a standing aid?
    The classic Aeris Swopper is designed exclusively for sitting while moving, not as a standing aid. The maximum possible height of the movable spring leg is too low for support while standing. However, we offer you perfect solutions for sitting and standing-sitting at different working heights with the Aeris Swopper High and the Aeris Muvman active standing seat. With the Aeris Swopper High you can flexibly switch between working heights of 49 - 69 cm and with the Aeris Muvman from 51 - 84 cm (or with the Aeris Muvman High from 60 - 93 cm).
    Should the employer pay for the Aeris Swopper?
    If your employer pays for the Aeris Swopper, that would be far-sighted and sensible. It would also comply with the Occupational Safety and Health Act, which requires employers to take occupational safety measures in line with the latest technical developments. The Aeris Swopper is the latest in technology and medical knowledge for healthy sitting. Many employers already finance therapeutic seating such as the Aeris Swopper for their employees as part of their health management - voluntarily or on request. This also makes sense for the company from a cost perspective.

    Because people who sit healthily are more productive, more motivated and are less likely to be absent due to back pain. This means more effectiveness and continuity as well as fewer work absence costs. The Aeris Swopper pays for itself even in small companies by saving just one sick day! However, if financing through your employer is not or not yet possible, you are free to do something good for yourself and use your own Aeris Swopper at work. We can only encourage you to do this: The Aeris Swopper is definitely a worthwhile, long-term investment in your health. By the way: In certain cases, the German Pension Insurance (BfA), the professional associations, the employment agencies or the integration office also cover the costs or part of them.
    What are the differences between the Aeris Swopper and an exercise ball?
    Sitting on the Aeris Swopper has many advantages over the exercise ball: First of all, the Aeris Swopper offers more safety: It doesn't roll away, it can't burst, you can't fall over or down. You can also quickly and individually adjust three functions on the Aeris Swopper: seat height, spring hardness and lateral deflection. The Aeris Swopper has a comfortable seat: you can choose between different, homely cover materials. The seat is usually breathable, not cold, not smooth, it doesn't attract lint and it doesn't smell. While an exercise ball is made of PVC, the Aeris Swopper is made of high-quality materials, Made in Germany. The Aeris Swopper has a timeless, innovative and original design that has won several international awards and fits easily into many interiors. This makes it a focal point and highlight in any environment, not a foreign object. The Aeris Swopper also bears the GS mark. This means that it complies with the Equipment Safety Act (GSG) and can be used anywhere where sitting is required. The Aeris Swopper Work is expressly certified as an office chair by TÜV in accordance with DIN EN 1335 and can be used anywhere without restrictions.
    Is the Aeris Swopper covered by health insurance?
    Yes, it is possible for your health insurance company to pay for the Aeris Swopper. To do this, a doctor must prescribe a "seat that is movable in all three dimensions" for therapy. However, this does not apply in general and depends very much on the foresight of the respective employee or health insurance company. In certain cases, the German Pension Insurance (BfA), the professional associations, the employment agencies or the integration office also cover the costs or part of them. If your doctor prescribes you an Aeris Swopper model and the health insurance company or BfA refuses to cover the costs, you still have the option of asking your employer to cover the costs of the Aeris Swopper either in full or in part.

    After all, if you save just one sick day due to back pain, the purchase price of an Aeris Swopper has already paid for itself! It can be assumed that the benefits - including greater motivation, increased performance and increased well-being of the employee - will quickly more than make up for the purchase price of the Aeris Swopper.
    How do you clean the Aeris Swopper?
    The best way to remove light dirt and dust from the Aeris Swopper is to vacuum it carefully. If the cover has larger stains, you should make sure that you use a microfiber cloth and pH-neutral soap. You can find detailed information on cleaning the individual covers in the care instructions here.
    How long is the warranty on the Aeris Swopper?
    We offer you significantly more security than the statutory warranty obligation requires: You have a full three-year guarantee on all Aeris products from the date of purchase. If there are complaints within this period, we will repair or replace the product after it has been returned and inspected free of charge - provided, of course, that no third party is at fault. The guarantee applies to material and functional defects for all original parts of an original Aeris Swopper and only when purchased directly from Aeris or from an authorized Aeris dealer. You can find all authorized dealers directly here on our website using the dealer search or you can simply call us. Our customer service will be happy to help you. Tel.: +49(0)89 900 506 11.
  • Questions and answers about the Aeris Swoppster

    For what age children is the Aeris Swoppster suitable?
    The Aeris Swoppster is suitable for children from kindergarten age to the end of primary school. Its height is adjustable, so it "grows" with the child. You can easily adjust the spring tension of the Aeris Swoppster to any weight of your child up to a maximum of 50 kg. The degree of mobility can also be individually selected in two stages. The seat is correctly adjusted when your child feels comfortable. When the child grows out of the "Swoppster age", they can then continue to sit healthily and comfortably with plenty of movement: on an Aeris Swopper with the Light suspension type, which is optimized for 35 - 50 kg, or with the Low suspension type, which is optimized for 50 - 120 kg.

    You can find all the details here in the Aeris Swoppster product data sheet.
    How do I adjust the Aeris Swoppster correctly for my child?
    The Aeris Swoppster can be individually adjusted in three ways to suit the child's size, weight and ability to move.

    1.) The height adjustment: Adjusting the height of the Aeris Swoppster is, in the truest sense of the word, child's play. Using the lever under the seat, the child can easily adjust the height to their preferred height with one hand. The open angle between the upper and lower leg is ideally just over 90°. We recommend adjusting the height of the desk accordingly.

    2.) Adjusting the spring tension for vertical swinging: The spring tension can be adjusted to suit the child's weight and individual preference for more or less soft swinging. For children with low body weight or for maximum swinging, please turn the adjustment wheel at the bottom of the spring downwards. For larger children or reduced swinging, turn it upwards. You have found the optimal setting when your child can swing without "sitting on" the bottom of the spring strut.

    3.) The lateral flexibility of the Aeris Swoppster: This is crucial for "more movement" when sitting. There are two weight-dependent setting recommendations here. The Aeris Swoppster is delivered with the "basic flex" flexibility setting for children between 30 and 50 kg. To adjust it to children with a body weight between 15 and 30 kg, the Aeris Swoppster must first be turned upside down. Then turn the cover cap slightly to the left and pull it off. Now just remove the flex ring and put it back in the other way round. To check: can you now read the "soft flex" label on it? Yes! Then everything is correct. Now just put the cover cap back on and tighten it. Done.
    What colors is the Aeris Swoppster available in?
    To select the cover colors, we showed a large children's jury many different color and pattern combinations of the Aeris Swoppster during the development phase of the Aeris Swoppster. And the kids' vote was clear: the four colors pink, blue and the now realized variants received the most points. These seat covers can be combined with the frame colors black and white. One of the advantages: Since the Aeris Swoppster is intended for the age with one of the largest development phases, a clear color has the best chance of being popular throughout. In addition, many children's rooms are already so colorful that a quiet splash of color can also have a relaxing effect. Take a look at all the possible variants here.
    How do you clean the Aeris Swoppster cover?
    The Aeris Swoppster is very easy to care for. Stains in the cover fabric should be treated immediately, ideally with a damp cloth - for heavier stains, with a little soapy water. A damp cloth, with a little soap if necessary, is also sufficient for the foot ring and the protective cover. You can find detailed information on cleaning here in the Aeris Swoppster care instructions.
    How long is the warranty on the Aeris Swoppster?
    We offer you a significantly longer guarantee for the Aeris Swoppster than the statutory warranty obligation requires: You have a full three-year guarantee on all Aeris products from the date of purchase. If there are complaints within this period, we will repair or replace the product after it has been returned and inspected free of charge - provided, of course, that no third party is at fault. The guarantee applies to material and functional defects for all original parts of an original Aeris Swoppster and only when purchased directly from Aeris or from an authorized Aeris specialist dealer. You can find all authorized dealers directly here on our website using the dealer search or you can simply call us. Our customer service will be happy to help you. Tel.: +49(0)89 900 506 11.
  • Questions and answers about the Aeris Muvmat

    What materials is the Aeris Muvmat made of?
    The Aeris Muvmat is made of the following materials: The inner relief structure is made of EPP, a so-called expanded polypropylene. EPP is elastic and at the same time shockproof. This structure is covered by polyurethane (PU) soft integral foam. This foam is pleasantly soft, shock-absorbing and you can feel the inner structure well. At the same time, the surface is robust and easy to clean. A PU coating is applied for final protection. Everything at a glance: Aeris Muvmat product data sheet.
    Can the Aeris Muvmat be cleaned?
    Yes, the Aeris Muvmat is very easy to clean. To clean the mat, you only need lukewarm water, a little soap and a soft cloth. Simply wipe the Aeris Muvmat with this and then wipe it dry. Done. You can find detailed information on cleaning in our care instructions, which you can download here.
    Can the Aeris Muvmat be cleaned with disinfectants?
    Yes, but to avoid damaging the Aeris Muvmat when cleaning with disinfectant, the alcohol content in the cleaning agent must not exceed 5% (e.g. glass cleaner). We strongly recommend that you avoid cleaning with abrasive cleaners or cleaners with a higher alcohol content.
    Where is the Aeris Muvmat produced?
    The Aeris Muvmat is made in Germany.
    My Aeris Muvmat slips – is that supposed to be the case?
    Yes, the fact that the Aeris Muvmat slips is intentional and desired. Don't worry, the anti-slip pads on the underside stop it when you put weight on the mat. If you stand on the Aeris Muvmat, nothing slips anymore. As soon as you take the weight off the mat, it "slips". This means you can easily push it to the side (if you really have to...). If you want to secure the mat in place, we recommend using an anti-slip grid. You can get one of these at any hardware store.
    How much does the Aeris Muvmat weigh?
    The Aeris Muvmat is lightweight and weighs just 2.7 kg without packaging. With the box it weighs 2.8 kg.
    What are the dimensions of the Aeris Muvmat?
    The dimensions of the Aeris Muvmat are 91.5 cm (length) x 48 cm (width) x 3.5 cm (height).
    Can I buy the Aeris Muvmat slipcover later?
    Of course, you can also buy the slipcover for our Aeris Muvmat later. We offer the cover in different colors and designs. Take a look around the online shop and choose your favorite.
    What material is the cover of the Aeris Muvmat made of?
    In short: The cover of the Aeris Muvmat is made of 100% polyester.
    Is the Aeris Muvmat slipcover washable?
    Yes, the cover can be washed at 30°C in an environmentally friendly way.
    Is the Aeris Muvmat available in a color other than black?
    No. We currently only offer the Aeris Muvmat in the basic color black.
    Are there different cover designs for the Aeris Muvmat?
    Various new motifs and designs for the cover are planned and will be available soon. The various covers can be ordered separately or directly in a package with an Aeris Muvmat. Just take a look at our online shop and choose your favorite motif.
    Does the structural effect and reflex zone stimulation work if I use the Aeris Muvmat with shoes?
    Yes, the structural effect and reflex zone stimulation of the Aeris Muvmat also work when you're wearing shoes. A little tip: the thinner the sole, the better. Either way, the effect is always clearly noticeable. Caution: Please do not step on the Aeris Muvmat when wearing high heels.
    Can I enter the Aeris Muvmat with flat shoes?
    Yes, entering the Aeris Muvmat with flat shoes is no problem. Please note: Please never enter the Aeris Muvmat with heels.
    What if I damaged the Aeris Muvmat with sharp heels?
    The Aeris Muvmat may only be used with flat shoes. If the mat is damaged by pointed heels, this is considered improper use.
    Does the forest floor effect wear off on the Aeris Muvmat?
    No, don't worry. The forest floor effect on the Aeris Muvmat doesn't wear out. It can't wear out because the EPP interior is very, very durable.
    How do I dispose of the Aeris Muvmat?
    The Aeris Muvmat can be disposed of in the general waste. Alternatively, you can take the mat to a recycling center near you.
    Can the Aeris Muvmat be used on any surface?
    Yes, the Aeris Muvmat can be used on any surface, both hard and soft. Depending on the condition of the floor, the anti-slip pads on the underside of the Aeris Muvmat may show signs of wear in individual cases. However, this does not affect the function of these pads or the Aeris Muvmat.
    Does the Aeris Muvmat meet fire protection requirements?
    Yes, the Aeris Muvmat meets fire protection requirements. All elements of the mat are fire-protection tested. The foam of the Aeris Muvmat meets the FMVSS 302 standard with the SE (self-extinguishing) classification. The interior of the Aeris Muvmat corresponds to fire class B2. The optional fabric cover has a flame retardant finish and corresponds to the US standard NFPA-701, the fire protection class for hanging textiles, e.g. curtains in public buildings.
  • Questions and answers about the Aeris Muvman

    What is the difference between a normal standing/sitting aid and the Aeris Muvman standing seat?
    The difference between the Aeris Muvman and conventional standing/sitting aids is as follows: other products often represent a compromise. This means that they allow the "higher" sitting position that is desirable from an ergonomic point of view, but are only partially functional. Many wobble and tip, some only work at one height, others force an unfavorable seat distance from the work surface and provoke a hunched back, many only have a limited height adjustment range, some have an uncomfortable seat.

    The Aeris Muvman, on the other hand, virtually reinvents sitting at variable heights. It is not a conventional standing/sitting aid, but an active standing seat. Ideal for ergonomically perfect sitting and standing sitting with plenty of movement at height-adjustable desks, standing desks, receptions, counters, information desks, etc. as well as in the laboratory, at the workbench or in production.
    Where can I use the Aeris Muvman?
    The possibilities for using the Aeris Muvman are endless. You can use the Aeris Muvman anywhere where variable sitting and standing is required: for example, at height-adjustable desks in the home office, standing desks and raised work surfaces in offices, at counters, cash registers, receptions, but also in laboratories, workshops and on assembly lines, as well as in private areas: in the kitchen, when ironing or making music. We haven't listed your area of ​​application here? No problem. Our customer service will be happy to advise you. By the way: The Aeris Muvman covers all seat heights between 51 and 84 cm, or in the High version between 60 and 93 cm. You can find the instructions for use on how to optimally adjust the Aeris Muvman here as a downloadable PDF.
    Why is the Aeris Muvman not rigid or moves along the ground thanks to a curve?
    The Aeris Muvman is not rigid or moves on the ground due to a rounded shape, because we have developed something much better for the Aeris Muvman. The rounded shapes are common, but they have major stability problems. They tip or wobble and once the owner starts to tip over, you have to counteract this with violent, jerky movements - and that is exactly what is absolutely poison for your intervertebral discs, especially in the lumbar spine area. That is why we have equipped the Aeris Muvman with a specially designed movement joint: the muvzone. This enables harmonious, smooth, individually controllable movements in a 360° radius. Without tipping or wobbling.
    What does the term "intelligent seat" mean in the Aeris Muvman?
    The seat of the Aeris Muvman is equipped with the patented flexzone technology. Its curved, gently padded seat straightens the pelvis. At the same time, it gives way slightly at the front edge, thus avoiding pressure points that occur with conventional standing aids, especially when sitting higher.
    Why is the center column of the Aeris Muvman tilted forward?
    The idea behind the Aeris Muvman's 4-degree forward-tilted center column is that you can automatically sit up straight, allowing your spine to swing freely in its natural S-shape over your slightly forward-tilted pelvis. This means you can sit healthily at any height without a hunched back. The reason: the higher you sit, the more weight is transferred to the floor via your legs. The resulting force component to the rear causes you to tip backwards slightly when sitting higher, which the body compensates for with a kyphotic posture, i.e. a hunched back. The Aeris Muvman's slightly forward-tilted center column prevents this harmful balancing posture. Do you want to know more about the Aeris Muvman? Our customer service team will be happy to advise you.
    Is the Aeris Muvman also available with wheels?
    No, the Aeris Muvman is not available with wheels. But you don't need them either. The lateral deflection gives you more grip space. Thanks to the handle on the seat and the light weight of just 9 kilos, you can take the Aeris Muvman anywhere or move it without much effort.
    Can the Aeris Muvman tip over?
    No, the Aeris Muvman cannot tip over. Anti-slip and anti-scratch rubber on the base ensure safety – for the owner as well as for the floor.
    What is the difference between the Aeris Muvman and the Aeris Muvman High?
    The seat height adjustment range is unique on the Aeris Muvman. It ranges from desk height to standing desk height (51cm to 84cm) - infinitely adjustable, of course! And for particularly tall people, the Aeris Muvman High is almost through the roof: thanks to an extra-long telescopic column, the adjustment range extends from 60 - 93 cm. Perfect for anyone over 185 cm tall.
  • Questions and answers about the Aeris Oyo

    What is the Aeris Oyo designed for?
    The Aeris Oyo is a universal chair and is suitable for almost any location and for numerous activities: at home and in the office. In private, its unique design makes it great at the dining table, in the reading corner, by the fireplace, as a modern TV chair, as a small, mobile work chair or simply in the living room or bedroom. But it also fits well in the office at a conference table, in waiting areas, at the dining table, in the reception area, in the lobby of a hotel or as an eye-catcher in a shop. And since it is available in six beautiful colors, you can either blend it "softly" into the interior, create a "bright" eye-catcher or go for "colorful variety". The Aeris Oyo is also exceptionally variable in this respect. Take a look at all the variants here.
    How do you sit correctly on the Aeris Oyo?
    You can sit however you want on the Aeris Oyo - feel free. There is no such thing as the right sitting position anyway, and there is certainly no such thing on the Aeris Oyo. Forwards, sideways or backwards - everything is possible. All of them are comfortable - everyone can discover their favorite Oyo position. Or find each one great and always alternate. Many say: In the sideways sitting position you can snuggle up really nicely. Or: When you talk on the phone and rock backwards - that's wonderful! Or: Lean on the backrest in the rider's seat and play on your smartphone. Our tip: Just try everything!
    Is the Aeris Oyo suitable as a desk chair?
    If you don't spend a lot of time sitting at your desk, the Aeris Oyo can save you having to buy an extra office chair. It's also ideal for small apartments or where space is limited. The Aeris Oyo isn't designed as an 8-hour office chair, but since sitting is a very individual matter, everyone should try it out for themselves to see if the Aeris Oyo is suitable for them as a desk chair.
    Can I use the Aeris Oyo's universal runners on all surfaces?
    Yes, the universal runners of the Aeris Oyo are suitable for almost all floors. Nevertheless, we recommend that you use additional protection for very sensitive wooden and natural stone floors. So that you don't have to worry about this yourself, we'll take care of it for you: Every Aeris Oyo comes with a Velcro strip that you attach to the lower part of the runners. You can find all the details in the instructions for use here.
    Is the Aeris Oyo height adjustable?
    No, the Aeris Oyo is not height adjustable. It has a fixed seat height of 48.5 cm. This is a standard size that most people can manage well. The frame, which consists of a double steel tube construction, is not adjustable.
    How to clean the Aeris Oyo?
    The best way to remove light dirt and dust from the Aeris Oyo is to vacuum it carefully. If the cover has larger stains, you should make sure that you use a microfiber cloth and pH-neutral soap. The following applies: The Aeris Oyo does not mind being cleaned with a damp cloth, but if it is treated too wet, this can cause damage to the upholstery. Also, please note: When caring for it, assembling it or transporting it, do not turn the Aeris Oyo upside down and avoid hard blows.
  • Questions and answers about the Aeris Numo

    How do you sit correctly on the Aeris Numo?
    You can't go wrong when sitting on the Aeris Numo. Simply sit down and immediately benefit from the comfortable seat shell and in particular from the comfortable movement mechanism of our Aeris Numo. This follows your movements backwards and forwards and does not restrict you at any time. If you want to sit on the Aeris Numo for a longer period of time, we recommend the optional, ergonomically shaped seat cushion as an accessory. This increases comfort and ensures ergonomically adequate sitting. Do you want the cushion? You can find it here in our online shop. Of course, our customer service will also be happy to advise you. Tel.: +49(0)89 900 506 11.
    Which Aeris Numo model is right for me?
    Which Aeris Numo is right for you is primarily determined by your personal taste. In principle, you can use any Aeris Numo model in any environment. The Aeris Numo with sled frame is even suitable for outdoor use. Are you undecided about which model is your favorite? Then the best thing to do is try out the models in a specialist retailer. You can find a specialist retailer near you here in the retailer search. Or contact our customer service. They will be happy to recommend a specialist retailer near you for a seat test.
    How many variants are there of the Aeris Numo?
    The Aeris Numo is available in many variants. You can choose from four frame variants and two seat shell colors. The four frame variants of the Aeris Numo are the sled frame, a base with gliders or castors and a frame with four oak legs. Basically, all Aeris Numo models have the same movement mechanism, although the Aeris Numo with sled frame has a slightly modified form. The seat shell of the Aeris Numo models with a base (gliders and castors) can also be rotated 360°.
    Is there a suitable seat cushion for the Aeris Numo?
    Yes, there is a matching seat cushion for the Aeris Numo. The ergonomically shaped seat cushion is available in five different colors, just like the seat shell. The seat cushion can blend in with the seat shell or alternatively provide a striking contrast. We recommend the seat cushion if you use the Aeris Numo for a long time, so that you can sit ergonomically on the Aeris Numo. The cover is not removable, but the fabric (100% polyester) is very easy to clean. Stains can be removed with standard upholstery foam or lukewarm water + neutral soap.
    What makes the Aeris Numo so special?
    The special highlight of the Aeris Numo is its unique movement mechanism. Thanks to the Aeris kinematics, the chair follows the movements of the user and swings not only back but also forwards, for example when eating or at the conference table. The model with runners realizes the same movement mechanism through its construction and the material of the frame. To ensure that the Aeris Numo always cuts a good figure at home, in waiting areas and conference rooms, it is available in many different versions. The seat shells made of glass fiber reinforced plastic (polypropylene) can be combined with a total of four frames, from the runner frame to the four-legged model with wooden legs.
    What applications is the Aeris Numo intended for?
    The Aeris Numo is suitable for use in many different environments. You can use the Aeris Numo with sled frame both in the living area and outdoors on the balcony or terrace. All other models are suitable for indoor use and can be used in a variety of ways. For example, at home at the dining table, in waiting areas, as a conference and meeting chair or in various office situations.
    Which surfaces is the Aeris Numo suitable for?
    All Aeris Numo models are suitable for use on carpets, hard (e.g. concrete) and soft (e.g. parquet) flat floors. Important for many floors: Equip the Aeris Numo with the included glides.
    What is the best way to clean the Aeris Numo?
    The cover of the Aeris Numo is not removable. But don't worry: The 100% polyester fabric is very easy to care for. You can easily remove stains with standard upholstery foam or lukewarm water and neutral soap. You can find all care instructions here.
    Where can I buy the Aeris Numo?
    The Aeris Numo, like all Aeris products, is available here in our online shop or in selected specialist retailers. Please contact our customer service, who will be happy to recommend a specialist retailer in your area.
    What are the dimensions of the Aeris Numo?
    The dimensions of the Aeris Numo can be found here on the product data sheet. Of course, the dimensions are also listed there in detail.
    What material is the Aeris Numo made of?
    The Aeris Numo is made of the following materials:
    Seat shell: plastic (polyamide) with 30% glass fiber reinforcement. Kinematics: die-cast aluminum, polished or powder-coated surface. Base: die-cast aluminum, polished or powder-coated surface. Skid frame: round steel material, 13mm diameter, powder-coated or chrome-plated (environmentally friendly). Wooden legs: solid European oak, FSC-certified. Is this information not enough for you? No problem. Our customer service team will be happy to answer any questions you may have about the materials.
    Is the Aeris Numo stackable?
    No, the Aeris Numo is not stackable. Due to its special kinematic geometry, stacking is not possible.
  • Questions and answers about the Aeris Numo Task

    What is the difference between the Aeris Numo and the Aeris Numo Task?
    The difference between the Aeris Numo and the Aeris Numo Task lies in the innovative technology and the main areas of use. Thanks to the different versions, the Aeris Numo can be used as a garden chair, dining room chair or launch chair. With its innovative and unique technology, the Aeris Numo Task is ideal for long, concentrated work in the office or home office. Compared to the Aeris Numo, the Aeris Numo Task also has significantly more technology. The Aeris Numo does not have the patented SAM technology.
    What is the difference between the Aeris Numo Task and the Aeris 3Dee?
    The Aeris 3Dee is larger and heavier than the Aeris Numo Task. The Aeris 3Dee also has a higher backrest with integrated lumbar support. The Aeris Numo Task does not have this backrest. The Aeris Numo Task has a seat shell made from one piece. The Aeris 3Dee, on the other hand, has a seat and a separate backrest. There are also clear differences in the technology of the two desk chairs. The Aeris Numo Task has the unique Self Adjusting Motion Element (SAM). The Aeris Numo Task also has the patented Aeris kinematics. The Aeris 3Dee does not have these two technologies. Thanks to the Aeris 3D technology, the Aeris 3Dee offers movement in all directions: vertically, sideways, forwards and backwards.
    How to clean the Aeris Numo Task?
    The Aeris Numo Task is easy to clean. If it is slightly dirty, such as dust, you can simply vacuum the seat shell and the base. If there are larger stains on the cushion, the seat shell or the base, the Aeris Numo Task should only be cleaned with a microfiber cloth and pH-neutral soap. Detailed information on cleaning the Aeris Numo Task can be found here.
    Where can I buy the Aeris Numo Task?
    You can buy the Aeris Numo Task directly here in the Aeris online shop . You can easily configure the Aeris Numo Task and put it together according to your personal wishes. If you would like to try out the Aeris Numo Task first, you can also buy the desk chair from an Aeris specialist dealer near you. Our dealer search will show you where a specialist dealer is located in your region.
    How long is the warranty on the Aeris Numo Task?
    Aeris offers a 3-year guarantee on the Aeris Numo Task from the date of purchase. If there are any complaints within these 3 years, Aeris will repair or replace the office chair free of charge after it has been returned and inspected - provided that no third party is at fault. The 3-year guarantee applies to material and functional defects for all original parts of an original Aeris Numo Task. In addition, the 3-year guarantee period only applies to direct purchases via the Aeris online shop or from an authorized Aeris specialist dealer. If you have any questions about the guarantee, Aeris customer service will be happy to answer your questions personally on Tel.: +49 (0)89 900 506 11.
    Where can I use the Aeris Numo Task?
    The Aeris Numo Task is ideal for long periods of concentrated work. The Aeris Numo Task desk chair is perfect for the office and home office. But you can also use the Aeris Numo Task designer chair as a conference chair in meeting rooms.
    Can I combine the Aeris Numo Task with a height-adjustable desk?
    Yes, you can combine the Aeris Numo Task with a height-adjustable desk. The Aeris Numo Task is infinitely height-adjustable and can therefore be combined with any normal table and desk.
    Is the Aeris Numo Task suitable for home office use?
    The Aeris Numo Task desk chair is perfect for the home office. The Aeris Numo Task is designed to be ideal for long periods of concentrated work. The unique technology enables a comfortable sitting experience, strengthens the back and improves upright sitting posture. When designing the Aeris Numo Task, we made sure that the office chair fits perfectly into any environment. This means you can use the Aeris Numo Task anywhere in your home office.
    What colors is the Aeris Numo Task available in?
    The frame and the seat shell of the Aeris Numo Task are available in black or white. The color of the seat shell always matches the color of the frame. The seat cushion is colorful. You can choose from numerous colors. The seat cushion is available in 18 different colors. The color palette ranges from classic gray, green and blue tones, to soft pink tones, to striking colors such as bright purple. The back cushion is also available in all of these colors.
    Can the back cushion for the Aeris Numo Task be retrofitted?
    Yes, the back cushion for the Aeris Numo Task can be retrofitted. The back cushion can be quickly and easily clipped into the slots in the backrest. Therefore, it is no problem to buy the back cushion later.
  • Questions and answers about the Aeris 3Dee

    Which 3D active office chair is better for me: the Aeris Swopper or the Aeris 3Dee?
    There is no general answer to the question of whether the Aeris Swopper or the Aeris 3Dee is better for you. Both products offer you unrestricted 3D active sitting - but are optimized for different types of users. If you want to have maximum movement when sitting, then the Aeris Swopper is probably ideal for you. The Aeris Swopper offers you 360° freedom of movement plus 3D ergonomics. The Aeris 3Dee is perfect for you if you want to move significantly more than before in a natural sitting position, but an office chair look and an innovative backrest with lumbar curvature are important to you. The Aeris 3Dee offers you 3D ergonomics plus innovative backrest technology.
    What is the difference between the Aeris 3Dee and conventional office chairs?
    The big difference between the Aeris 3Dee and conventional office chairs is the type and extent of movement. This is unique. The Aeris 3Dee is the most innovative 3D-moving office chair in the world. Its free, natural mobility contrasts with the predetermined, often linear or two-dimensional mobility of other office chairs. Swinging in depth, wide lateral flexibility, natural forward tilt - the 3D technology makes more than twice as much movement possible as conventional office chairs.
    Which upholstery fabrics are available for the Aeris 3Dee?
    You can of course buy the Aeris 3Dee with different cover materials. Among others with the high-quality and hard-wearing Cura cover material from Gabriel. The Aeris 3Dee is available with a high-quality leather cover in black to suit executive chairs. You can find all variants here. Other, individual cover materials are of course also possible. Would you like to have an individual cover material for the Aeris 3Dee? Then just give us a call, our customer service will be happy to advise you.
    Which type of Aeris 3Dee shock absorber is right for me, standard or high?
    Which suspension strut is right for you depends primarily on your height, your body weight and your enjoyment of movement. If you are over 185 cm tall, the High suspension strut type (formerly PLUS) is probably the right one. It is best to try both versions. The Aeris 3Dee with the Standard suspension strut type (formerly BASIC) is also certified with DIN EN 1335, the DIN standard for office chairs. You can find more information on the product data sheet.
    Why doesn’t the Aeris 3Dee have armrests?
    The simple answer to why the Aeris 3Dee has no armrests is because it doesn't need them. As the name suggests, the active office chair is designed to allow its user to move more in everyday life. Aeris' 3D technology not only allows more than twice as much movement as conventional office chairs, it also promotes natural movements - spontaneous, self-controlled and intuitive - with hips that can move freely in all directions and a real swing function. This way of sitting is largely equivalent to walking with "springy" steps on forest floor. Since armrests limit this natural mobility, we deliberately do not have armrests on the Aeris 3Dee and all of our chairs. We can get by just fine without armrests when walking. Armrests are also not necessary for Aeris products as support when sitting down or standing up, as the suspension serves as "automatic" cushioning or as support when standing up.
  • Questions and answers about the Aeris Active Office Desk

    What is the Aeris Active Office Desk?
    The height-adjustable double desk Aeris Active Office Desk is a world first. This desk has a split table top. The two elegant, organically shaped worktops allow you to easily and intuitively change position between standing and sitting without having to adjust the height of the table. Of course, the Aeris Active Office Desk is infinitely height-adjustable electrically. This means you can pre-set the two table tops to the ideal height for you.

    You can find all the advantages of the Aeris Active Office Desk here.
    How big is the Aeris Active Office Desk?
    The total size of the split double desk Aeris Active Office Desk is 200 cm (width) x 93 cm (depth). The seat is slightly larger than the standing area. Thanks to its slim and compact design, the Aeris Active Office Desk fits perfectly into any home office.
    Are the two worktops of the Aeris Active Office Desk the same size?
    No, the two work surfaces of the height-adjustable Aeris Active Office Desk are not the same size. So that you can make optimal use of the space to move, the seat of the double desk is slightly larger than the standing area.
    What is the height adjustment range of the Aeris Active Office Desk?
    The electric height adjustment on this innovative double desk ranges from 64 - 129 cm. The height of the sitting and standing desks can only be adjusted together. The height of the standing area can be adjusted from 103.5 - 129 cm (including the table top). The height of the sitting area can be adjusted from 70 - 95 cm (including the table top).
    How heavy is the Aeris Active Office Desk?
    In total – including table top and frame – the Aeris Active Office Desk double desk weighs 79 kg.
    What accessories are available for the Aeris Active Office Desk?
    Of course, it is possible to optionally expand the Aeris Active Office Desk with a variety of useful accessories. For example, you can retrofit a QI charger for wirelessly charging your smartphone. There is also intelligent cable management and an electrical socket set. The cable tray is already included in the scope of delivery. You can view the accessories for the Aeris Active Office Desk in detail on the product page.
    How are the table tops arranged on the Aeris Active Office Desk?
    The arrangement of the table tops of the Aeris Active Office Desk is freely selectable. This means that you can freely decide which table top you want to have on the left or right, high or low. The arrangement of the table tops can be configured according to your wishes, which guarantees a quick and intuitive change of posture. Whether you are writing while sitting or making a phone call while standing - you can always change posture seamlessly without interrupting your workflow.
    What material is the Aeris Active Office Desk double desk made of?
    The split table top of the Aeris Active Office Desk is made of robust chipboard coated with melamine. The stable table frame is made of steel. The cable tray included in delivery is made of sheet steel. In addition, the integrated, quiet motor ensures quick and uncomplicated height adjustment.
    What colors is the Aeris Active Office Desk available in?
    The Aeris Active Office Desk is available in a total of 12 different color combinations. You can see which table frames and table tops you can choose from here. You can configure your table according to your personal taste.
    How do you assemble the Aeris Active Office Desk?
    The Aeris Active Office Desk can usually be assembled by yourself. How to assemble the double desk is explained in detail in the enclosed assembly instructions. You can also download these here. Don't feel like reading? Our step-by-step assembly video shows you the exact assembly. This guarantees that assembly will be quick and easy.
    How is the Aeris Active Office Desk delivered?
    The Aeris Active Office Desk is shipped in 4 individual packages (partial deliveries if necessary). Therefore, our tip: Please provide your telephone number at checkout for further information about delivery.
    How much weight can the Aeris Active Office Desk support?
    Each table top of the Aeris Active Office Desk is designed for a total load of up to 65 kg.
    Do you need two screens for the Aeris Active Office Desk?
    We recommend that you equip the Aeris Active Office Desk tables with a screen, keyboard and mouse. This allows you to switch quickly and smoothly between sitting and standing and continue working on any work surface without restrictions.
    Can I use the Aeris Active Office Desk with just a laptop?
    Yes, you can easily use the Aeris Active Office Desk with just a laptop and without any extra screens. Take advantage of the mobility of the laptop and simply take it with you to the work surface when you switch from sitting to standing.
  • Questions and answers about the Aeris Active Desk

    What is the Aeris Active Desk?
    The electrically continuously height-adjustable Aeris Active Desk is the elegant and space-saving sit-stand solution for every office or home office. Thanks to its slim design, the desk fits into any room. The Aeris Active Desk also has a memory and reminder function. You can save your preferred sitting height and standing height and move the desk to the perfect height for you at the touch of a button.

    You can find all the advantages of the Aeris Active Desk here.
    How big is the Aeris Active Desk standing desk?
    To ensure that the Aeris Active Desk really fits into every home office, we offer the standing desk in three different sizes.

    1.) 120 cm (width) x 80 cm (depth)
    2.) 140 cm (width) x 80 cm (depth)
    3.) 160 cm (width) x 80 cm (depth)
    How large is the height adjustable range on the Aeris Active Desk?
    The electric height adjustment of the Aeris Active Desk ranges from 64 - 120 cm. A distinction is made between sitting and standing areas. The sitting area ranges from 64 to 95 cm (including table top). The standing area of ​​the height-adjustable desk can be adjusted from 96 to 120 cm (including table top).
    What accessories are available for the Aeris Active Desk?
    The Aeris Active Desk can be optionally expanded with numerous useful accessories. Among other things, there is a QI charger for wirelessly charging your smartphone. You can also upgrade to intelligent cable management and the cable tray. You can view the accessories for the Aeris Active Desk in detail here.
    What material is the Aeris Active Desk made of?
    The table top of the Aeris Active Desk is made of a robust, 19 mm thick melamine-coated chipboard. The stable table frame is made of steel. The optionally retrofittable cable tray is made of sheet steel.
    What colors is the Aeris Active Desk available in?
    The Aeris Active Desk is available in 20 different colors. You can see which table frames and table tops you can choose from here. You can configure your table here according to your personal taste.
    How heavy is the Aeris Active Desk?
    Depending on the desk size you choose, the Aeris Active Desk has a different weight. The range is from 43 kg to 47 kg.

    Product weight: 120 x 80 cm: approx. 43 kg
    140 x 80 cm: approx. 45 kg
    160 x 80 cm: approx. 47 kg
    How do you set up the Aeris Active Desk?
    The Aeris Active Desk is easy to assemble and can usually be done alone. We explain exactly how to assemble the desk in the enclosed assembly instructions. You can also download these here. Don't feel like reading? The step-by-step assembly video guarantees quick and easy assembly.
    How is the Aeris Active Desk delivered?
    In contrast to the Aeris Active Office Desk (4 packages), the Aeris Active Desk is shipped in just 2 individual packages (partial deliveries if necessary). Please provide your telephone number at checkout for further information on delivery.
    How much weight can the Aeris Active Desk support?
    The robust and stable table top of the Aeris Active Desk can withstand a lot. The table top can support a maximum load of 120 kg.
  • Further questions to Aeris

    Your question for Aeris is not there?
    Your question isn't here? That's not a problem. We look forward to hearing from you about your individual concerns, suggestions or criticism. Feel free to send us a message to info@aeris.de or use the chat directly here on the website.

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