Returns & Refunds

Returns:

Revocation:
For returns when exercising the statutory right of cancellation, please note our cancellation policy .

Chair products:
You will bear the direct cost of returning the goods.

The direct costs of returning the goods (if carried out by hand) are estimated at a maximum of:
Germany: maximum about 29 euros
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 39 euros: maximum about 100 euros.

The direct costs of return are estimated at a maximum of 100 euros for goods that cannot normally be returned to us by post due to their nature (freight goods). This applies to the Aeris 3Dee if you have assembled it yourself.

You have the option of having your return picked up by Aeris. If you return the chair products via Aeris in the original packaging, the following costs will apply:

Belgium, Germany, Luxembourg, Netherlands, Austria: 10 euros

Estonia, France, Italy, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 24 euros

Please note: With the Aeris Swopper and Aeris 3Dee products, the goods cannot be disassembled again after they have been assembled and therefore the original packaging can no longer be used for returns. We will therefore send you special shipping boxes and charge a fee for packaging and shipping including collection as follows:
Germany: 29 euros
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary : 39 euros

Table products:

You will bear the direct cost of returning the goods. Please only send the goods back to us in perfect, unassembled condition. We will not accept assembled goods.

The direct costs of returning the goods (if carried out by hand) are estimated at a maximum of:
Germany: maximum of about 100 euros
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 150 euros: maximum approximately 200 euros.

You have the option to return your Aeris If you return the table products via Aeris in their original packaging, the following costs will apply:

Belgium, Germany, Luxembourg, Netherlands, Austria: 49 euros

Estonia, France, Italy, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 69 euros

Important NOTE:

If you would like to return the products you ordered yourself, please inform us of your cancellation using the contact options below and use the following address for your return:

Aeris GmbH
Horgau branch
Von-Holzapfel-Str. 6
86497 Horgau

You can reach us Mon-Thurs 8:00-17:00 and Fri 08:00-15:00 by phone: +49 (0) 89 900 506 11 and by email to info@aeris.de.

We will then explain to you the specific procedure for returning the item.
Together with our support team we will find the optimal solution for you!

Please note that this is not a prerequisite for the effective exercise of your right of withdrawal.

Refund:

We will process your refund once your return has been processed or your order has been cancelled.

How long does it take to process my refund?
Depending on the payment method you choose, it may take up to 10 business days for your refund to be posted to your account after we receive the goods in our warehouse or cancel your order.

Payment in advance:
Have you already paid the invoice amount in advance? Then we will credit the amount to your bank account. It can take up to 10 working days for the credit to appear in your account.

Credit card:
The credit will be returned to the credit card account we charged. This may take up to 2-5 business days.

Klarna (excluding installment purchase with Klarna):
If you chose Klarna as your payment method when placing your order, the refund will also be processed via Klarna. After receipt of the return, the refund will take approximately 2-5 working days. Please contact Klarna directly if you have any questions or concerns.

PayPal:
The credit will be made to the PayPal account you use. This can take up to 2-5 working days. You can decide for yourself at PayPal whether the amount is deposited in your PayPal account or transferred back to your bank account.

ideal:
The credit will be returned to the account we debited. This can take up to 2-5 working days.

Bancontact:
The credit will be returned to the account we debited. This can take up to 2-5 working days.

EPS transfer:
If you return one or more items, the amount will be credited back to the bank account you transferred from. This can take up to 2-5 business days.